Return & Refund Policy
Last updated:
We make returns straightforward. Because many of our products are shipped directly from third‑party suppliers (dropshipped), some categories have supplier‑specific rules. This page explains the general policy we follow for most items. If a product page lists different instructions, those take precedence.
Summary (Who pays for what?)
| Reason | Examples | Return Window | Return Shipping | Refund |
|---|---|---|---|---|
| Damaged on arrival / Defective | Broken parts, doesn’t power on, missing pieces | Report within 48 hours of delivery; return within 30 days | Office Flow Supply or supplier pays | Full refund or replacement |
| Wrong or incomplete item | Wrong model, wrong color, accessories missing | Report within 7 days; return within 30 days | Office Flow Supply or supplier pays | Full refund or reship |
| Changed mind / Not a fit | Buyer’s remorse, size/compatibility issues | Start within 30 days of delivery | Customer pays (unless noted otherwise) | Refund of item price (less original shipping where applicable) |
| Refused, undeliverable, or unclaimed | Wrong address, no acceptance, carrier returns | — | Customer pays return shipping charged by carrier/supplier | Refund of item price when received back in new condition |