Shipping Fees

• Shipping charges are calculated at checkout based on weight, dimensions, destination, and carrier rates.
• Some products include free standard shipping (noted on product pages).
• Expedited and freight services are billed at carrier‑calculated rates.

Tracking Orders

• Once your order ships, you’ll receive a confirmation email with a tracking number.
• You can track your order anytime via {{TRACKING_PORTAL_URL}}.
• For multi‑item orders, you may receive multiple tracking numbers from different suppliers.

International Shipping

• Customs duties, VAT, and import taxes are the responsibility of the customer.
• Some products cannot ship internationally due to carrier or regional restrictions.
• Transit times may vary significantly by destination country and customs clearance processes.

Delays & Exceptions

While we strive to deliver within estimated timelines, delays can occur due to:

• Supplier backorders or inventory shortages
• Carrier service disruptions (weather, strikes, natural disasters)
• Incorrect or incomplete shipping address
• Customs inspections for international orders

Freight & Oversized Items

Certain bulky or heavy items ship via freight carriers:

• Freight deliveries require an adult signature upon arrival.
• Inspect items immediately upon delivery; note any visible damage with the driver before signing.
• Additional fees may apply for liftgate service, inside delivery, or remote areas.

Questions?

We’re here to help. Contact {{STORE_NAME}} Support:

• Email: {{SUPPORT_EMAIL}}
• Phone: {{SUPPORT_PHONE}}
• Tracking Portal: {{TRACKING_PORTAL_URL}}
• Business Hours: {{BUSINESS_HOURS}}